By: Sierra Schallock, Marketing Specialist, August 26th, 2021
We have newly updated information on using the Jethro SC490 with the AT&T network. After much testing and speaking with our customers, we noticed some customers using the Jethro SC490 on the AT&T network are encountering sudden service interruptions.
Why is this happening?
After looking into the situation and researching the problem our customers are facing, it appears that AT&T is limiting the phones they allow on their network. By allowing a limited number of phones on their network, they can require those who want to use their service have an AT&T phone.
What does this mean for me if I am using AT&T?
If you are using the SC490 on AT&T’s network, you may encounter a service interruption. What could happen is one of two things: all your phone calls will go to AT&T Customer Service, or your phone will no longer be able to make or receive phone calls.
The Jethro SC490 is compatible with AT&T, as it uses compatible frequencies, is 4G, has VOLTE and HD Voice capabilities, and v911. AT&T has released a list of phones that can be used on their network starting February 2022, making you use one of their phones if you want to use their service. Here is the list of phones they are allowing on their network.
As you know, not everyone can easily use the phones, including smartphones, provided by AT&T. By making a change like this and restricting outside phones, AT&T is excluding many seniors and those who need a simpler phone from using a phone that truly works best for them.
When will this happen?
AT&T has decided to pair these phone restrictions with the shutdown of their 3G network happening February 2022. However, AT&T is slowly starting this process, so it is better to have a plan sooner rather than later. AT&T is not only getting rid of all 3G phones but some 4G and 5G phones as well, so if your phone is not on their list, you may either consider switching service providers or getting a new AT&T phone.
How can we help you?
To those affected, we apologize that you are being greatly inconvenienced by this. We, as much as you, are surprised to learn about these AT&T restrictions. However, we are here to help resolve this issue in any way we can.
We understand the importance of having reliable and working cell phone service as well as a cell phone that fits your needs. That is why we are offering 1 free month of unlimited talk and text Jethro Mobile service to anyone this issue may impact. Jethro Mobile is our cell phone service which runs off of T-Mobile’s towers. You can check the coverage here before switching.
Jethro Mobile is a completely prepaid, no contract service, that is free to try out for 30 days with our unlimited talk and text plan. If you decide to switch, let us know and we will send you a free SIM card right away. If you don’t like it, no need to pay for the following month. You can keep your same phone number, save money, and not worry about suddenly losing service. We also have local customer support agents available to take your call, so you won’t have to wait on hold.
You can also switch to T-Mobile or another service provider which runs off of their towers, as they allow the SC490 on their networks.
Contact us to learn more via email at jethro@jethroshop.com or by phone at 1.888.509.6199. We are happy to answer any questions you may have and appreciate your patience and understanding. We are here to help you in any way we can.