Speaker Common Troubleshooting Steps

If the problem persists after following the troubleshooting solutions and you believe your phone is defective, please fill out the replacement request form.

Replacement Request Form

By filling out this information, we can better assist you and make sure we can provide you with the best solution as soon as possible. The more information we are provided with, the faster we can offer a solution or replacement.

First Name

Last Name

Phone

Shipping Address

City

Region/State/Province

Postal / Zip code

Country

Order Number

Place purchased from

Was your phone purchased within the last year?

Are you connected to Wi-Fi calling?

What service provider are you using?

Which zip code are you using it in?

Is the phone muted or on vibrate?

Is your ringer volume turned all the way up?

Is it hard to hear the person you are calling?

Has there been any physical or water damage to the phone?

Upload pictures of the home screen when phone is on

Upload File

Please describe the issue in detail, so we know how to best help you.

Thank you for submitting the replacement request form. A Jethro team member will review your case and get back to you within 24 hours with the best solution. If you have any questions or concerns, please contact us.

Speaker Common Troubleshooting Steps

If the problem persists after following the troubleshooting solutions and you believe your phone is defective, please fill out the replacement request form.

Replacement Request Form

Thank you for submitting the replacement request form. A Jethro team member will review your case and get back to you within 24 hours with the best solution. If you have any questions or concerns, please contact us.

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