Dock Common Troubleshooting Steps

If the problem persists after following the troubleshooting solutions and you believe your phone is defective, please fill out the replacement request form.

Replacement Request Form

By filling out this information, we can better assist you and make sure we can provide you with the best solution as soon as possible. The more information we are provided with, the faster we can offer a solution or replacement.

First Name

Last Name

Order Number

Place purchased from

Phone

Was your phone purchased within the last year?

Shipping Address

City

Region/State/Province

Postal / Zip code

Country

Is there a red charging symbol over the battery while in the dock?

Is the dock plugged in properly?

Has there been any physical or water damage to the phone?

Is there a difference when you charge the phone with the dock vs the cable?

Upload a picture of the plug when the cable goes in.

Upload a picture of the metal pins on the dock.

Please describe the issue in detail, so we know how to best help you.

Thank you for submitting the replacement request form. A Jethro team member will review your case and get back to you within 24 hours with the best solution. If you have any questions or concerns, please contact us.

Dock Common Troubleshooting Steps

If the problem persists after following the troubleshooting solutions and you believe your phone is defective, please fill out the replacement request form.

Replacement Request Form

Thank you for submitting the replacement request form. A Jethro team member will review your case and get back to you within 24 hours with the best solution. If you have any questions or concerns, please contact us.

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