Battery Common Troubleshooting Steps

My phone won't turn on.

  • Press and hold the red hang-up button for 5-10 seconds
  • Make sure the battery is inserted correctly
  • Charge the phone overnight
  • Try a different charging method. If you typically charge the phone with the dock, try with the cable directly and vice versa.
  • If you have another micro USB cable, try that one.
  • Use a different outlet.



My battery is draining too quickly.

Make sure you have sufficient coverage in your area Connect to Wi-Fi calling



My phone won't charge.

  • Use the cord rather than the dock
  • Try a different electrical outlet
  • Check to see if the red squiggle is over the battery symbol on the phone
  • Charge the phone overnight



If the problem persists after following the troubleshooting solutions and you believe your phone is defective, please fill out the replacement request form.

Replacement Request Form

By filling out this information, we can better assist you and make sure we can provide you with the best solution as soon as possible. The more information we are provided with, the faster we can offer a solution or replacement.

arrow&v
arrow&v
arrow&v
arrow&v
arrow&v
arrow&v
arrow&v
arrow&v
arrow&v
arrow&v

Thank you for submitting the replacement request form. A Jethro team member will review your case and get back to you within 24 hours with the best solution. If you have any questions or concerns, please contact us.