Refund Request Form

In order for a full refund to be issued, the return must be in its original condition with all accessories included. Otherwise, a restocking fee may be applied to your refund. By filling up this form, someone from our team will email you a return shipping label with 24-48 hours. Please keep in mind shipping will be deducted from your refund unless the returned item is found to be defective and within 30 days. All items found to be defective after testing will receive a full refund.

Refund my Service

 Terms and Conditions

  • You must request a refund within 14 days of activation

  • Plans are only refundable when usage is below 30 minutes of talk, 30 text messages, and 30 MB of data

  • Refunds are only applicable for new activations

  • You do not have to return your sim card for a refund

  • Your line will be deactivated upon approval of your refund

  • You will receive your refund in 3 to 5 business days after your refund request has been approved.

  • Shipping and handling will not be refunded

 

Refund my Device

Terms and Conditions

  • You must request a return within 30 days of the purchase date

  • Once your return request has been approved, you have 10 days to provide us with the postal tracking information (tracking information can be emailed to jethro@jethroshop.com)

  • Returned products and complete original packaging must be in the same condition as it was sold in

  • Restocking fees may apply if the returned products are not in the same conditions as when they were sold

  • Shipping and handling will not be refunded

  • If the order was not placed from Jethro directly, please contact the selling channels you purchased from to request a return directly.

  • If you request a return label, and your phone is not defective, the return label cost will be deducted from your refund amount ($4.99 for US orders and $9.99 USD for Canadian orders).

  • You will receive your refund 3-5 business days after we receive the returned items.

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Thank you for submitting a return request. You will receive an email confirmation shortly.