Ringer Common Troubleshooting Steps

My ringer won’t make any noise.


  • Make sure the phone is not on vibrate by pressing and holding the # button for a couple seconds. There will be a vibrate symbol that appears on the top right hand of the screen when the phone is on vibrate only.
  • Turn up the ringer volume by going to Settings> Sound (6)> Ring Volume, then toggle the volume higher. The bar will display blue to demonstrate how high the volume is.





If the problem persists after following the troubleshooting solutions and you believe your phone is defective, please fill out the replacement request form.

Replacement Request Form

By filling out this information, we can better assist you and make sure we can provide you with the best solution as soon as possible. The more information we are provided with, the faster we can offer a solution or replacement.

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Thank you for submitting the replacement request form. A Jethro team member will review your case and get back to you within 24 hours with the best solution. If you have any questions or concerns, please contact us.