Returns, Exchange & Refund

Jethro wants you to be 100% satisfied with your product, so we are here to help if you need to make an exchange or return

Return Policy

You can return your items by mail within 30 calendar days of receiving your order. If your order is exceeding this period of time, we will assist you to make an exchange. Please contact our customer service at 1.888.509.6199

How to Return

To return your item(s) to Jethro, Place a copy of your receipt in the return box. If you don't have the receipt, please include your order number, date of purchase, name, and address on the piece of paper so it will help us to locate your order. Once the package is dropped off, please email the return tracking number to together with your order number, this step is not mandatory but it will expedite the speed of refund

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Return Address in United States

Jethro Returns

1863 Main Street STE105

Ferndale, WA 98248

USA

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Return Address in Canada

Jethro Returns

PO Box 849

Fort Langley, BC, V1M2S2

Canada

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When to contact Jethro

If you do not have an order ID, or the item you've received is incorrect or damaged, or if you prefer to exchange for an different item, contact Jethro Customer Service at 1-888-509-6199

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Technical problems with your new product

If you're having trouble with your new Jethro product, please visit online Product Support or contact Jethro Technical Support before attempting a return. 

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Refunds

Once we receive your item, a refund is initiated immediately. 

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If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

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If you paid by PayPal, refunds will be sent to your PayPal account within one business day.